LEGAL

Grievance officer

Grievance redressal under the Consumer Protection (E-Commerce) Rules, 2020. If something went wrong with an order, a product or how we handled your data, escalate it to the officer below.

Name: Shezad Ali Khan
Designation: Grievance Officer, ZUBBU Baby (EXIM Compass)
Email: grievance@zubbubaby.com
Phone: +91 80822 79822 (10am–6pm IST, Mon–Sat)
WhatsApp (orders): +91 81082 65526
Registered address: 24, Noor House, Dhake Colony, J.P. Road, Andheri West, Mumbai, Maharashtra 400053, India

Timelines we commit to

We acknowledge a grievance within 48 hours of receiving it
We resolve it within one month, as the E-Commerce Rules, 2020 require
Product complaints about safety are prioritised the same day and logged against the batch

For a product safety concern, message the SKU and batch number onWhatsAppfirst. We trace stock by batch, so we can act on it immediately.