LEGAL

Grievance officer

Appointed under the Consumer Protection (E-Commerce) Rules, 2020. If something went wrong with an order, a product, or how we handled your data, this is the escalation path.

Name: [TO BE APPOINTED AT LAUNCH]
Designation: Grievance Officer, ZUBBU Baby (EXIM Compass)
Email: grievance@zubbubaby.com
Phone: +91 81082 65526 (10am–6pm IST, Mon–Sat)
Registered address: 24, Noor House, Dhake Colony, J.P. Road, Andheri West, Mumbai, Maharashtra 400053, India

Timelines we commit to

Acknowledgement of a grievance within 48 hours of receipt
Resolution within one month, as required by the E-Commerce Rules, 2020
Safety-related product complaints prioritised same day and logged against the batch

Product safety concern? Message the SKU and batch number onWhatsAppfirst — batch-level traceability means we can act on it immediately.